Our returns policy
|Our returns policy is quite simple.
TYPE A RETURN - If we make a mistake - send the wrong item - or there is some defect in the product. We will refund 100% including the return freight.
TYPE B RETURN - If you order the wrong item or over-order and wish to return part of an order we will refund 100% of the cost of the product minus a 15% restocking fee but will not be able to refund you the freight. You also will need to pay the freight back to us.
All intended returns (RMAs) should be notified to us by telephone or email within 5 days of receipt of the goods. We will issue you with an RMA # which should be displayed on the outside of the package and on a note inside the package with a short reason for the return.
Please use a registered shipping service such as UPS or FEDEX which provide a means of
tracking the shipment.