| Our returns policy is quite simple. TYPE A RETURN - If
we make a mistake - send the wrong item - or there is some defect in the product. We
will refund 100% including the return freight.
TYPE B RETURN - If you order the wrong item or over-order and wish to return part of an order we will refund 100% of the cost of the product minus a 15% restocking fee but will not be able to refund you the freight. You also will need to pay the freight back to us.
To qualify for a 100% or 85% refund for either of the above, the product must be returned in a marketable condition and in its original packaging.
All intended returns (RMAs) should be notified to us by telephone or email within 5
days of receipt of the goods. We will issue you with an RMA # which should be
displayed on the outside of the package and on a note inside the package with a short
reason for the return.
Please use a registered shipping service such as UPS or FEDEX which provide a means of
tracking the shipment.
Special order items are non-returnable - a special order item is one that you cannot order
directly from the site. For example, an item where you have to work with a customer service
representative to get it designed or customized for your application.
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